MEMBER RELIEF PROGRAMS

Request Skip-a-Payment*

NAE is offering you the opportunity to Enroll in a special Skip-a-Pay Loan Payment Relief program though our Messaging system located www.NAEFCU.org/hampton-roads-credit-union/contact-us or by logging on to Home Banking and clicking on the Blue Envelope in the top right hand corner.

Not enrolled in Online Banking?

  • Talk to one of our loan officers about the Skip a Pay by calling 757-410-2000 ext 2500.

Note: If you are a member who has automatic payments set up at NAE (this would include check by phone) and you request, we will pause these automatic payments for you! For automatic payments set up through an outside institution, members must contact that institution to pause payments.

Special note to NAE FCU credit card holders: We are automatically skipping your May and June minimum payment for you, with no fee. There’s no need to take any action. The minimum payment for April is still due.

Unfortunately, the special skip-a-pay program excludes the following type loans:

  • Business Loans
  • Mortgage Loans
  • Home Equity Loans and Lines of Credit
  • Student Loans

Financial Support

We are committed to doing everything we can to meet your financial needs. We’re here for you with the solutions, support, and advice you need to manage your accounts. Our emergency assistance program can help you manage through the financial challenges you may face.

NAE FCU’s Emergency Financial Assistance Program:

  • Request to skip your loan or credit card payment(s)*
  • Request that we increase your line of credit
  • Request a short term low rate loan to members that need access to money.

Ask an NAE FCU loan officer for details at 757-410-2000 ext 2500.

*If your skip payment is approved, and you have an automatic transfer set up from another financial institution to make your loan payment, you will need to contact your financial institution and cancel the transaction for your payment. Interest will continue to accrue and payment(s) will be added to the end of the loan term, which may cause a reduction to GAP or Warranty Coverage. Other restrictions may apply. Speak to a Member Specialist for more information.



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